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Microsoft Retail Management System

Microsoft Dynamics Retail Management System (RMS) offers small and mid-market retailers a complete point-of-sale (POS) solution that can be adapted to meet unique retail requirements. This powerful software package automates POS processes and store operations, provides centralized control for multi-store retailers, and integrates with Microsoft Office system programs, Microsoft Dynamics GP, and other popular applications. Microsoft Dynamics RMS is built on a proven Microsoft platform that adapts to meet unique and changing retail needs.

Microsoft RMS
View Demo Here
(You will be directed to Microsoft's Website)

Screenshots
Login Main Screen Payment Screen Costing Out
Manager Screen Edit Item Screen Purchase Order Sample Report
For purchase information call Mercer Sales and Service at 570-346-0358
  • Features
  • Specifications
  • Support & FAQ
  • Parts & Supplies

Inventory and purchasing management

  • Track and manage inventory using any stock and sales method and inventory types that include standard, serialized, kit, assembly, matrix, lot matrix, voucher, non-inventory, and weighed.
  • Support an unlimited number of inventory items and transactions.
  • Efficiently process and manage work orders, back orders, layaways, and quotes.
  • Automatically calculate inventory replenishment based on reorder point/restock level or quantity sold.
  • Support multiple suppliers for each item.
  • Define master pack quantity for ordering.
  • Assign item substitutes and maintain unlimited item aliases.
  • Attach special notes and reminders to specific items.
  • Export POs to Microsoft Office Excel and Microsoft Office Word for easy customization and viewing in a matrix grid format.
  • Receive shipments and transfer inventory in/out.
  • Use the Label Wizard to design graphical and bar code labels with or without your company logo.
  • Use wizards to quickly add inventory and facilitate large changes to the database.
  • Easily manage and modify complex item requirements and quickly add items to POs.
  • Store and track offline inventory—for example, items not for sale.
  • Ship and track inventory and orders through online services.
  • Print kit components on receipt.

Transaction processing

  • Speed transactions with touch-screen support and user-defined keyboard shortcuts.
  • Access the Internet quickly with online capabilities directly built into the POS transaction screen.
  • Automatically look up prices, including sales, quantity discount, and promotional pricing.
  • Handle U.S. and European sales tax and multiple tax rate tables, such as percent, base, and cap.
  • Easily look up quantity on hand and item attributes such as extended description and sub descriptions, as well as display a picture.
  • Quickly perform post-voids.
  • Ship to multiple locations, select shipping carrier, and calculate shipping charges by weight/value.
  • Search by account number, name, company, address, phone/fax number, e-mail address, and "ship to" information.
  • Set a default account type for new customers and define different account types—for example, revolving.
  • Look up, adjust, and track invoices for specific customer accounts.
  • Apply finance charges on accounts.
  • Bill payments for net terms.

Payment card processing

  • Eliminate middleware for credit card processing and online debit support.
  • Do away with credit card terminals and dedicated phone lines for transaction processing.
  • Process a variety of cards, including MasterCard, VISA, Diners Club/Carte Blanche,
  • American Express, Discover Card, and personal identification number (PIN) debit cards.
  • Help ensure optimal credit card discount rates when cards need to be entered manually with Address Verification Support (AVS).
  • Take advantage of Microsoft Dynamics RMS integration with PC Charge, ICVerify, and other leading providers.

Pricing, sales, and promotions

  • Discount entire sale or selected items at time of sale, including mixed-case discounts.
  • Set up mix/match and "Buy X, Get Y" pricing structures and schedules, including fixed price and percentage discounts.
  • Utilize lot pricing (single, six-pack, case, and more).
  • Assign multiple price levels/customer (price break tables).
  • Set up discounts from retail—including percentage discounts—markups from cost, and discounts by dollar amount.
  • Set profit margin.
  • Assign subtotal amount.

Customer management

  • Grant automatic discounts and differential pricing to special customers by using up to four levels of pricing.
  • Reprint electronic receipts to resolve disputes, speed rebates, and verify purchase dates and amounts.
  • Accept multiple tenders such as credit cards, coupons, gift vouchers, foreign currencies, and government stamps.
  • Sell—even when your network is down—using the Terminal Offline feature.
  • Sell and redeem vouchers, gift certificates, and gift cards.
  • Process returns, issue store credit, and process deposits on orders.

Marketing

  • Instantly access a complete history of purchases, payments, and account information at the POS.
  • Remind customers who forget items they normally purchase, and suggest up-sells, sale items, and volume discounts.
  • Serve others while keeping a stalled transaction "on hold."
  • Capture, show, or hide customer contact and demographics on the POS screen.
  • Accommodate partial payments and account payments.
  • Use the customer data in Microsoft Dynamics RMS Store Operations to help create mailings targeted directly to customers' special interests.
  • Customize receipts with promotions for new products and specials.
  • Broadcast Net Display Channels to customers waiting in line, including preselected Web sites, Web pages, and ads.

Employee management

  • Put items on sale/promotion, set up commission structures, and assign commissions to selected sales representatives.
  • Quickly see which associates sell best to better manage staffing needs.
  • Help ensure that tasks are completed with a calendar event planner, reminder messages, and the ability to send messages to cashiers.
  • Improve efficiencies for managing staff with a built-in time clock, time-card reports, and tracking for employee information.
  • Generate cashier log reports.

Reporting

  • Preview, print, or export data in multiple formats.
  • Filter, hide, sort, and group data the way you want.
  • Add your logo for formal reports.
  • Drill down to modify the database directly from reports.
  • View and print daily sales graphs and journals from any register.
  • Preview, search, and print journals by register, batch, and/or receipt number.
  • Print X, Z, and ZZ reports.
  • Adjust report headers/columns on screen.
  • Quickly drill down from summary reports to detailed reports.
  • "Memorize" report settings.

Integration

  • Work with familiar Microsoft Office system applications such as Office Excel and Office Word.
  • Work with existing computers and OPOS (OLE for POS)-compatible peripherals. Check your hardware compatibility.
  • Use Electronic Draft Capture (EDC) and integrate with leading credit card services to reduce fraud and human error.
  • Connect retail and financial management through integration with Microsoft Dynamics GP. Read more.
  • Manage accounts receivable in Microsoft Dynamics RMS Store Operations, then trade summary POS data with popular accounting software such as Intuit QuickBooks (U.S. version). Read more.
  • Enhance Microsoft Dynamics RMS with add-in functionality, including eCommerce solutions, personal digital assistance (PDA) and mobile/wireless stations, and integration to legacy systems, EDC, and credit card services.

Operating system and software

  • Microsoft Windows XP Home or Professional with Service Pack 2 or later,
    Windows 2000 with Service Pack 4 or later,
    Windows Embedded for Point of Service (Microsoft Dynamics RMS Store Operations only),
    Microsoft Windows Server 2003 with Service Pack 1 or later, or
    Windows Vista Business or above (32 bit only).

Required hardware resources

  • Personal Computer:Intel Pentium 600 MHz or higher processor (1 GHz recommended)
  • Available hard-disk space: 50 MB (1 GB for Microsoft Dynamics RMS Headquarters)
  • RAM: 192 MB of RAM (512 MB or higher recommended)
  • CD-ROM drive
  • Monitor: VGA (800x600) or higher-resolution monitor with 256 colors for Point of Sale application
    VGA (1024x768) or higher-resolution for Manager application.
  • Pointing Device:Microsoft Mouse or compatible
  • 32-bit network card required for Microsoft Dynamics RMS Headquarters

Additional items or services required to use certain features

  • Touch screen monitor
  • OPOS (OLE for retail point of sale)-compatible point of sale (POS) hardware, bar code scanner, receipt printer, cash drawer, magnetic ink check reader (MICR), magnetic stripe reader (MSR), signature capture device, personal identification number (PIN) pad, and/or line display
  • Internet access—some Internet features may require Internet access and payment of a separate fee to a service provider; local and/or long distance telephone charges may apply

For Support or Repairs, Contact Us At 570-346-0358

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