Heartland serves businesses of all sizes and is dedicated to helping you achieve your goals. Fairness and transparency are our core values. We created the Merchant Bill of Rights to promote fair payment processing practices on behalf of small to mid-sized business owners. We focus on customer relationships and take pride in serving as your advocate.
HR Support Center
This is your single online source for critical HR materials, including customizable documents for hiring, managing and paying employees. You’ll also receive personalized alerts as well as advice to keep you current on laws, regulations and court decisions that could impact your business.
The last thing on your mind is keeping track of paper documents. Minimize printing costs and paper cuts with our built-in electronic employee file system so your data is always available and secure.
Our Info Center
This online tool offers completely secure access to payroll records, messages, schedules, policies, job-related websites and more.
Business Partner Reporting
Running a business involves the expertise of many different players. We offer private and secure access to data for your CPA, insurance broker, financial advisor and benefits administrator.
General Ledger Connection
Save time and prevent costly errors with a general ledger export tool that automatically generates balanced entries compatible with your accounting software. This feature also allows you to give direct, secure access to your accountant.
Track your employees’ time and attendance accurately and easily. All data imports seamlessly into our online payroll management system for the ultimate convenience.
My Section 125
Get big savings for you and your employees with a tax-free benefit program that allows employees to use pre-tax dollars to pay for certain insurance premiums, medical expenses, dependent care expenses and work-related commuter expenses.
HR Services On-Demand
Get access to a certified HR professional for help whenever you need it. This HR service provides guidance when employee issues arise and helps you stay on top of the latest employment-related laws, regulations and court decisions.
Payment Processing Features
Secure Credit Card Processing
With Heartland, you get a credit card processor that is dedicated to protecting your business. Heartland Secure, our card processing security solution, uses three powerful technologies—EMV, end-to-end encryption and tokenization—to protect your customer’s card data as soon as the credit or debit card is used, making all data completely useless to hackers. Process payments on your point-of-sale devices or with our online virtual terminal. Learn more about secure merchant account processing today.
Comprehensive Breach Warranty
Sixty percent of small businesses permanently close their doors within six months of a credit card breach. We’re so confident in Heartland Secure, our credit card processing security technology, that our merchants are covered by a comprehensive breach warranty. In the unlikely event that you experience a credit card breach while using a Heartland Secure-certified device, we will pay for losses, fines and fees that result from a card data breach, protecting your business from becoming part of the 60 percent. Find out how to get covered by our free breach warranty.
At Heartland, transparency drives everything we do. That’s why we offer Interchange-Plus pricing—giving you full disclosure into how much you’re paying us and how much goes to the card brands. This protects you from arbitrary price increases and ensures that you receive the full benefit of cost reductions, such as the Durbin Amendment savings.
Heartland consolidates all of your credit card transactions into a single statement regardless of the credit card brand used, giving you a single view of your transactions. No more surfing through multiple statements.
No Hidden Fees
Other credit card processors mislead merchants by hiding extra fees and surcharges in confusing contracts and statements. At Heartland, fairness and transparency are our core values. It defines who we are and how we do business as your advocate. With Heartland, merchants can count on an easy-to-read credit card statement that clearly shows how much they paid and what they are accountable for. This way, merchants know which fees were sent to the card brands, and the amount collected by Heartland—full disclosure and transparency.
Get funds faster. Heartland merchants receive funds from their credit and debit cards sales faster than ever. Regardless of the bank relationship, merchants receive their money from all card transactions the very next business day.
Real-Time Merchant Account Reporting
At no additional charge, Heartland customers have online access to their merchant account 24/7/365. InfoCentral is Heartland’s robust online portal that gives you complete visibility into your transactions. No more waiting on credit card statements in the mail. With Heartland’s web portal, merchants can check batches, deposits and transactions, run reports, download data, view monthly statements and order equipment, all in real time. Heartland also makes it easy for card processing merchants to quickly and easily solve disputes through direct communication with our dispute resolution team via InfoCentral on your desktop or mobile device.
24/7 Customer Support
Heartland delivers best-in-class customer service. Our U.S.-based service center provides live customer support 24/7/365, with calls answered in less than ten seconds on average. Unlike other 24/7 support lines, Heartland doesn’t use a ticket system that requires waiting for a resolution. A customer advocate immediately addresses our merchants’ inquiries.
Merchant Bill of Rights
If you accept credit, debit or prepaid cards, you have the right to know where your money is going. Heartland revolutionized the industry by empowering small and mid-sized businesses to understand all card processing costs. Heartland has published the Merchant Bill of Rights, proposed as an industry standard, which encompasses ten core rights that Heartland feels every merchant should receive from their processor. Know your merchant rights by visiting www.MerchantBillofRights.org today.
Better Business Bureau A+ Rating
Heartland is an accredited member of the Better Business Bureau and has received its highest A+ rating.
POS and e-Commerce Integration
Do you already have hardware or point-of-sale software that you like? No problem… Heartland’s payment processing technology integrates with hundreds of vendors and software programs. Already have an e-commerce site or are you looking to start taking credit card payments online? We can make that happen, too.
Free Account Reviews
Heartland’s client managers will analyze your statements after the first year and make recommendations on ways that you can save on transaction fees. You may also call in anytime and request a review.