800.624.2699 sales@mercersales.net

Reservations & Waitlist

From reservations to waitlist and table management analysis, Heartland’s Freshtxt improves restaurant efficiency driving revenue growth and cost savings.


Reservations & Waitlist Features


Smart Waitlist

Freshtxt’s intelligent technology provides accurate wait times based on the status of your queue and seated tables. Mobile alerts allow you to notify guests by text or voice message the moment their table is ready.


Easy Reservations

Whether taken online, via mobile app, by phone or in person, all reservations are synced in realtime. And our reservation system is completely customizable based on your procedures.


Enterprise Analytics

Want to see your average wait time was last night? Maybe how quick your individual servers are turning their tables on tuesdays? Or a complete report on every reservation you’ve taken this year? Easy. Get an amazing amount of details in a set of reports that give you data in simple and readable formats. Import them into your favorite spreadsheet program such as Excel and cut and slice all you want.


Mobile App

The Freshtxt app give you and your customers even more flexibility. Additional features include:
• Organizes waiting parties and provides detailed updates with one touch
• Innovative seating system to help hosts during the busiest parts of the day
• Online reservations with no per-head or per-party fees
• Enterprise analytics provide insight into restaurant traffic patterns


Advanced Seating Chart

Seamlessly move parties from the wait list to a table and back again. Freshtxt will suggest a table or a section (depending on what you want) to maximize efficiency while at the same time being fair to your staff. Split parties over multiple tables, make easy transfers from one to another, custom notes, turn time counters, and much more. Simple to learn and use but powerful enough to manage even the busiest of locations.